In-store Shopping Activities with a Mobile Phone:

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Data for today’s episode is provided by Mercator Advisory Group’s Report: 2022 North American PaymentsInsights: Navigating Mobile Payment Technology Adoption

In-store Shopping Activities with a Mobile Phone:

  • 68% of consumers have used a mobile phone to check prices online for items that interest them while shopping in a store.
  • 67% of consumers have used a mobile phone to research a product in more detail while shopping in a store.
  • 60% of consumers have used a mobile phone to read user reviews of items that interest them while shopping in a store.
  • 53.4% of consumers have used a mobile phone to redeem an electronic coupon while shopping in a store.
  • 52% of consumers have used a mobile phone to search for an electronic coupon while shopping in a store.
  • 44% of consumers have used a mobile phone to pay for an item with a mobile wallet while shopping in a store.

About Report

Mercator Advisory Group’s most recent report, 2022 North American PaymentsInsights: Navigating Mobile Payment Technology Adoption, analyzes the informed and savvy shopper’s preferences and influences regarding use of mobile payment technology and digital payment adoption. Purchasing behaviors of consumers are highlighted and compared as they make purchases in stores, in apps, and on the web.

The report is based on the North American PaymentsInsights survey, administered in 2021 to a U.S. nationally representative sample of 3000 consumers, ages 18 years or older.

“User preferences are vital influences on smartphone adoption, which seem to be a low-risk option for most. However, the adoption of digital wallet technology seems to be a concern for some.” says Amy Dunckelmann, VP, Research Operations at Mercator Advisory Group.

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